CUSTOMER CARE

Shipping & Returns

Clear terms for BROCADÁ pieces shipped from our studio in China.

On requestShipping quoted for your destination

Approx. 20 daysEstimated delivery time

48 hoursTo report damage or an incorrect item

Availability and dispatch

Products shown as available on this website are in stock. Orders ship from the BROCADÁ studio in China. We confirm the item, shipping details and delivery address with you before the order is finalized.

Shipping

Shipping is quoted per destination. Message the atelier with your delivery country and the pieces you want, and we will confirm the shipping charge before anything is finalized.
Estimated delivery: approximately 20 days from dispatch.
Delivery timing is an estimate and may vary because of customs processing, local carrier conditions or an incomplete address.
Import duties and local taxes, where they apply, are set by the destination country and are not included in the shipping quote unless we state otherwise in writing.

Returns and exchanges

All sales are final. We do not accept returns or exchanges for change of mind, personal preference, or the natural variations found in handwoven brocade.

Small variations in motif placement, thread texture and colour are part of the handmade character of each piece and are not considered defects.

Damaged or incorrect items

If your order arrives damaged, or you receive an item different from the one ordered, contact us within 48 hours of delivery. After we verify the issue, we will arrange either a replacement or a refund.

Please include:

Your order details and delivery date.
Clear photos of the item, packaging and shipping label.
A short description of the damage or incorrect item.

Questions before ordering

Please contact the atelier before placing an order if you need help with product details, delivery timing or destination requirements.